Genie Discs Entertainments – Booking Terms & Conditions
 This contract reflects the verbal agreement. It shall include any terms agreed prior to its issue. It shall be deemed un-
 Discounted fee: When the balance payment clears 30 days before the event, the full fee price is discounted. Please allow time for cheque payment clearance. Genie Discs Entertainments reserve the right to refuse discount where payment has not been made in full 30 days prior to function date. Cheque payments are accepted by Genie Discs Entertainments for balance settlement. Cheques should be made payable to G. Nash.
 Reservation fee: you agree to our reservation fee (currently set at 40% of the total fee due) which is payable in advance to secure entertainment. The reservation fee is deducted from the price quoted.
[3.1] Overtime Charge: Any extension to the agreed timescale will be charged in addition to the booking fee per hour (or part hour), thereafter (currently set at £50 per hour, up to the maximum of 8 hours in booking time scale) which shall be payable in advance before commencement of extended entertainment.
 The Client shall have the right to cancel the booking by serving upon Genie Discs Entertainments, not less than 28 clear days notice in writing. In the event of the client wishing to cancel this contract agreement for any reason other than Act of God or National Disaster, any advance reservation payment will be forfeited.
[4.1] A cancellation fee of not less than 50% of the agreed fee will be due if the cancellation is within fourteen days of the performance.
[4.2] A cancellation fee of not less than 75% of the agreed fee will be due if the cancellation is within seven days of the performance.
[4.3] The whole of the agreed fee will be due if cancellation is within 48 hours of the performance.
 In the unlikely event that Genie Discs Entertainments is unable to attend personally due to accident or sudden illness, Genie Discs Entertainments shall endeavour to provide a suitable substitute offering a similar service at no additional charge to the client. This does not apply in circumstances detailed below.
[5.1] Force Majeure –
 In the event of contracted artiste’s wishing to cancel the contract, the artiste will indemnify Genie Discs Entertainments against the cost of loss and or damage in full, unless due to accident or sudden illness. In this event, a medical certificate signed by a medical practitioner must be supplied to the hirer and Genie Discs Entertainments within ten working days.
[6.1] Genie Discs Entertainments will not be liable for non-
 The hirer will appreciate that suitable time for venue access, safe installation and dismantling and safe removal of equipment from venue is required in addition to performance time. Therefore, the hirer and venue will allow suitable time for the installation and dismantling and removal of disco equipment (up to 60 minutes each side of the booking times). Where appropriate, the hirer will also inform the venue, in advance, of artiste(s) requirements. Please note: Genie Discs Entertainments shall not be liable for any additional charges levied to the client by the venue in relation to equipment assembly / removal time scales.
[7.1] Performance time and ‘over time’ is restricted to a maximum of eight hours in a 24 hour period. Unless already agreed at the time of booking, the hirer agrees to make provision for suitable overnight accommodation to the satisfaction of the performer if time is exceeded.
 The hirer will ensure that safe and adequate power is available for artiste’s performance.
8.1 The hirer will inform Genie Discs Entertainments prior to performance date confirmation of venue sound limiter installation. Please note: Genie Discs Entertainments reserve the right to decline entertainment at venues with sound limiter installed.
[8.2] The hirer agrees to arrange suitable changing facilities for artiste’s as required.
 The artiste agrees to contact the client when specified by Genie Discs Entertainments.
[9.1] The hire ensures that they have verified venue power sources are electrically safe and conform to the HSE EAW Act 1989, and amendments thereafter. Copies of venue Electrical Installation Safety Certificate (Periodic Inspection Report to NIC EIC standards) must be made available upon request by the venue under LAW.
[9.2] The artiste agrees to provide proof of Public Liability Insurance and certifications as required by the venue.
Artistes Note: Failure to provide appropriate documentation as mentioned above may result in legal action by Genie Discs Entertainments for non-
 The hirer agrees that any re-
[10.1] Any enquiry to the artiste(s) in respect of any engagement by guests, customers and or staff must be transacted through Genie Discs Entertainments.
[10.2] Contracted artiste(s) agree not to supply, show or exchange own personal business card or personal telephone number or personal business service literature before, during or after performance.
 The contracted artiste(s) is responsible for any taxes due arising from performance and will indemnify Genie Discs Entertainments from such taxes should a claim arise.
 The artiste(s) and their assistant(s) will respond to the hirer’s reasonable request(s) and conduct themselves in a professional manner throughout attendance at the venue.
[12.1] The artiste(s) will respond to the venue management’s reasonable requests as to volume, sitting of equipment and or any other reasonable request(s).
[12.2] The artiste(s) shall be in no way liable for breech of byelaws or conditions under which the venue is leased, hired or entrusted to the venue management.
[12.3 The hirer will notify Genie Discs Entertainments of that all appropriate licences as required by law are in force at the time of performance(s).
 The hirer agrees to provide adequate supervision of guests and will ensure that venue management adequately supervises customers and or staff on site premises. Please note: Where the function may include guests under the age of 16 years, the client, (or parent) is responsible for the behaviour and safety of any minors attending the venue. The client will provide and maintain adequate adult supervision at all times. Genie Discs Entertainments will not be liable for the supervision of minors.
[13.1] Unwarranted Abuse or threatening behaviour from hirer’s guests or venue management or venue staff will not be tolerated and will result in the performance being terminated with no loss to the artiste(s) or Genie Discs Entertainments.
[13.2] The hirer agrees that compensation for any loss of or damage to performing artists(s) equipment, vehicle(s) or personal belongings caused by hirer’s guests, venue customers and or venue staff may be sought including any additional costs.
 The hirer agrees that the confirmed entertainment start and finish times as specified in the contract are accurate and correct. Any extension beyond the confirmed finish time is at the discretion of Genie Discs Entertainments and the management of the venue. See 3.1 for ‘Overtime Charge’.
 Genie Discs Entertainments will accept music lists and requests in advance of functions and will endeavour to play a reasonable number of the clients’ chosen requests, provided such requests are submitted in writing before the event. The client also agrees that Genie Discs Entertainments cannot guarantee the inclusion of any difficult to source, obsolete or deleted titles either requested at the event or previously notified.
 Where the client requests that Genie Discs Entertainments set up DJ equipment at an earlier time prior to the actual start of the function, the client acknowledges that a tiered charge may be made for this additional service, and that this service will be subject to availability. In addition to any previously agreed charges, if Genie Discs Entertainments should arrive at the clients venue at any earlier, pre-
[16.1] Genie Discs Entertainments will not be liable for any refund, in part or whole, where ‘we’ are late accessing the venue and setting up purely because of earlier events over-
[16.2] Where the venue does not have its own parking facilities, Genie Discs Entertainments reserves the right to pass on any additional parking fees for refund by the hirer. Please note: that in accordance with Health and Safety laws, Genie Discs Entertainments will refuse to work at venues where illegal or hazardous parking is required in order to unload vehicle. This also applies to general health and safety concerns within the venue such as navigating cluttered or unlit stairways and exits.
 Where Genie Discs Entertainments is engaged to work alongside a band, (or other entertainer) it is the client’s responsibility to ensure that adequate space exists within the venue for both entertainers to set up their equipment and that separate power outlets exist. See 9.1
 Where the event is being held in a marquee, the hirer will ensure that the work area is dry and that a minimum of 2x 13A power sockets are located within 15 Metres of this area. Please note: Bad Weather or impending bad weather on the day will not allow Genie Discs Entertainments or contracted artiste(s) to commence entertainment out-
(u) In signing the contract, I agree that I have read the Terms and Conditions of hire and acknowledge booking details contained herein are correct.
(v) E. & O.E
Health And Safety Policy for Genie Discs Entertainments
The policy applies in respect of any person to whom Genie Discs Entertainments owes a duty of care.
Genie Discs Entertainments is a provider of mobile entertainment, and fully accepts, its statutory and moral responsibilities to provide the highest standard of health and safety protection for its staff and for other people on or about the premises or sites for which it has responsibility.
Genie Discs Entertainments is dedicated to ensuring:
• The health, safety and welfare of all our staff and others who work under our control
• The safety of the general public who use or have access to premises under our control or attend our events
• The way in which we develop our undertaking contributes to the well-
In order to meet these aims we shall:
• Keep up to date with best practice in relation to health and safety and comply with all relevant legislation and authoritative guidance
• Ensure, so far as is reasonably practicable, those who undertake work on our behalf apply the highest standards of health and safety for their employees and the community in general
• Give a high priority to health and safety in all our operations
• Develop, implement and monitor health and safety regimes appropriate to our work
• Provide the necessary resources to implement our policies and keep them up to date
• Consult with, and involve, our staff in matters affecting their health and safety
• Provide the necessary equipment and training for the tasks to be performed
• Where necessary supplement our in-
We require the full and active participation of all our employees in order that the principles outlined in this policy statement may be achieved.
The statutory duties placed on Genie Discs Entertainments and all their employees, and providers of services, are to be regarded as minimum standards. We aim to achieve best practice in terms of health and safety in all that we do.
You can also download our Health and Safety statement by clicking Here (You will need a PDF reader to view).
Genie Discs Entertainments
COMPLAINT HANDLING POLICY
This document describes the Complaint Handling Policy of Genie Discs Entertainments, (hereinafter which has been implemented to ensure compliance with the laws and regulations relating to complaint handling.
This Policy applies to all employees, officers, director, representatives and advisors of the firm.
This Policy’s objective is to minimize damage to our reputation and reduce the risk of litigation by handling complaints from our customers or prospects in a timely, effective and consistent manner.
Glenn Nash Professional DJ at Genie Discs Entertainments is hereby designated as responsible for the application of this policy, and to review this policy on a regular basis to ensure that it continue to comply with industry laws, regulations, guidelines and best practices. Glenn Nash Professional DJ is also responsible to communicate this firm’s policy to all employees, officers, director, representatives and advisors of the firm.
A complaint shall be deemed to mean any written statement of a client or any person acting on behalf of a client alleging a grievance involving the conduct, business or affairs of the firm or any employee, representative, officer, director or advisor of the firm.
Although the definition of “complaint” refers to only written complaints, there may be instances where the firm receives a verbal complaint from a client which will warrant the same treatment as a written complaint. Such situations depend upon the nature and severity of the client’s allegations and require the professional judgment of the individual who received the complaint.
A complaint should include at least one of the three following elements:
*Complaint about the firm;
*Potential damages or damages suffered by the client; or
*Request of corrective measures.
For greater certainty, errors that the firm accepted to correct are not considered as complaints unless repetition or recurrence causes grievance to a client.
A Complaint Log is a Database to track key elements of the complaint process and category in order to identify potential trends or concerns and to produce reports.
It is the policy of the firm to:
(a) Handle complaints from customers or prospects in a timely, effective, fair and consistent manner.
(b) To record complaints centrally in the complaints log.
(c) To report complaints to the company whose product is involved as well as, where applicable, to s license
When the firm receives a complaint, an acknowledgment letter must be sent to the client within 5 business days. This letter must include the following elements:
* Key elements of the firm’s Complaint Policy; and
*Expected delay of the outcome.
1. All complaints must immediately be reported to Glenn Nash – Professional DJ;
2. All complaints must be logged in the Complaint Log. The Complaint Log must, at least, include the following information:
*Date of complaint;
* Nature of the complaint and the circumstances;
*Name of the person who is the subject of the complaint;
*The product or the services which are subject of the complaint; and
*The date and conclusions of the decision rendered in connection with the complaint.
3. Complaints in the Complaint Log must be maintained for a period of 7 years, following the resolution date.
Change of Procedures and Disciplinary Measures
Glenn Nash Professional DJ must monitor the complaint log and ensure that appropriate disciplinary s procedures if appropriate.
APPROVED ON: XXX XX, XXXX
Glenn Nash – Professional DJ
REVISED ON: XXX XX, XXXX
Glenn Nash – Professional DJ